Where are you from originally?
What part of Austin do you live in?
Tell us a little bit about your family.
I have 3 children and 2 grandsons
When did you join Team Efficient?
How long have you been working in the home and commercial service industry?
My father had an HVAC and plumbing company, and we started working with him as young children — around 12 years old. So I have been in the industry for about 35 years.
What is your approach to customer service?
Always making sure the customer is fully informed prior to a visit and making them feel confident that they will be fully taken care of.
What do you like about working at Efficient AC, Electric & Plumbing?
I really enjoy helping customers in their time of need in a fast and efficient way. I have always loved working for a family-owned business because we truly are a work family.
What do you like most about your job?
The satisfaction of helping customers and co-workers daily.
What do you enjoy doing when you’re not working?
Spending time with my children and grandchildren; caring for the 3 foster care adults with disabilities that live with me; playing competition 8 and 9 ball pool; getting massages, manicures and pedicures.
Favorite travel spot?
Any resort or beach in the Bahamas or Cancun.
Dream travel spot?
I would love to one day spend a month in Europe.
If you could do another job for just one day, what would it be?
A defense attorney
Favorite movie or TV show?
48 Hours, Dateline
What is the one nonliving thing you would save from your house in the event of an emergency?
Pictures my mother gave me
Top life highlights?
Watching my children grow and graduate from school/college. And definitely being a grandmother.
What is on your bucket list?
Going to New York, Disneyland and paying off my house.
What is your favorite local place to eat?
Captain Benny’s Seafood or Lupe Tortilla
What one food do you wish had zero calories?
When are you happiest?
When whatever environment I am in is at peace and not stressful.
What does true leadership mean to you?
When you lead by example, teach others and appreciate what they do.
How do you define success?
Success is daily. Help someone, listen to someone, complete a simple task and work on a larger one if only for a brief moment.
If you need AC repair, AC replacement, electrical or plumbing service, please contact us, and Michelle or another member of our team will be happy to help. If you are interested in learning more about who we are, please check out our other employee spotlights.